Payment Policy
This policy applies to services provided by AAA Locks Pty Ltd (trading as AAA Locksmiths).
These terms are governed by the laws of Queensland.Any disputes arising from services provided by AAA Locks Pty Ltd will be subject to the jurisdiction of the courts of Queensland.
Ownership of Goods
All goods supplied by AAA Locks Pty Ltd remain the property of AAA Locks Pty Ltd until payment has been received in full.
Responsibility and risk for the goods passes to the customer upon delivery or installation.
Security Interest (PPSA)
The customer acknowledges that these terms create a security interest in favour of AAA Locks Pty Ltd in all goods supplied until payment has been received in full.
The customer agrees that AAA Locks Pty Ltd may register this security interest under the Personal Property Securities Act 2009 (Australia).
The customer agrees to do anything reasonably required by AAA Locks Pty Ltd to enable registration of that security interest.
Standard Payment Terms
Transactions Under $250
7:00AM – 6:00PM
Accepted payment methods:
- Cash
- EFTPOS
- Cheque
Payment is required upon completion of work.
Accounts may be created for approved customers. A business card is required for account creation.
6:00PM – 7:00AM (After Hours)
Accepted payment methods:
- Cash
- EFTPOS
Cash payment:
Payment required upon completion of work.
EFTPOS payment:
A pre-authorised service call transaction will be completed on arrival and finalised upon completion of work.
Accounts may be created for approved customers. A business card is required for account creation.
Transactions Between $250 – $500
Accepted payment methods:
- Cash
- EFTPOS
- Cheque
Payment is required upon completion of work.
Accounts may be created for approved customers. A business card is required for account creation.
Transactions Over $500 (No Quote Issued)
Accepted payment methods:
- Cash
- EFTPOS
- Cheque
Payment is required upon completion of work.
Accounts may be created with authorisation only. A business card is required for account creation.
Transactions Over $500 (Quote Issued)
Accepted payment methods:
- Cash
- EFTPOS
- Direct Deposit (EFT)
- Online Credit Card (Powered by Stripe)
- PayPal
- Direct Debit (Powered by GoCardless)
- Cheque
Where a quote has been issued:
- A 50% deposit may be required between acceptance and attendance (unless the customer is a regular client).
- A 50% deposit is required upon acceptance where goods must be ordered.
The remaining balance is payable upon completion of work unless otherwise agreed in writing.
Payment by Account
Invoices issued by AAA Locks Pty Ltd must be paid by the due date shown on the invoice, unless otherwise agreed in writing.
Unless otherwise agreed in writing:
- Standard customers are issued invoices with a 7-day payment term.
- Customers with an approved commercial account may be issued invoices with a 30-day payment term.
Interest on Overdue Accounts
AAA Locks Pty Ltd reserves the right to charge interest on overdue amounts.
Interest will be calculated daily at a rate equal to the Reserve Bank of Australia cash rate plus 6% per annum, calculated from the due date until the outstanding balance is paid in full.
The applicable cash rate will be the rate published by the Reserve Bank of Australia on the due date of the invoice.
Interest may be compounded monthly.
Overdue Accounts and Debt Recovery
AAA Locks Pty Ltd aims to work with customers to resolve outstanding invoices wherever possible.
If an invoice remains unpaid after the due date, AAA Locks Pty Ltd may take the following actions:
- Issue reminder notices
- Issue a final payment notice
- Issue a formal Letter of Demand
- Suspend services or refuse further work
- Refer the matter to a debt collection agency
- Commence legal proceedings or enforcement action to recover the outstanding amount
Letter of Demand
AAA Locks Pty Ltd may issue a Letter of Demand for any invoice that remains unpaid after the due date.
The Letter of Demand will specify a timeframe for payment of the outstanding amount.
If payment is not received within that timeframe, AAA Locks Pty Ltd may proceed with further recovery action without further notice.
AAA Locks Pty Ltd reserves the right to charge a reasonable administrative fee for the preparation and issue of a Letter of Demand.
Recovery Costs
The customer agrees to indemnify AAA Locks Pty Ltd for all reasonable costs incurred in recovering overdue amounts, including but not limited to:
- debt collection agency fees
- legal fees
- court filing fees
- administrative costs associated with recovery
Allocation of Payments
Any payments received by AAA Locks Pty Ltd in relation to an overdue account will be applied in the following order:
- recovery costs and administrative costs
- interest charges
- the principal outstanding invoice amount
AAA Locks Pty Ltd reserves the right to allocate payments received at its discretion.
Suspension of Services
AAA Locks Pty Ltd reserves the right to suspend services, refuse further work, or withhold the supply of goods while any account remains overdue.
AAA Locks Pty Ltd will not be liable for any loss or damage suffered by the customer as a result of such suspension.
Acceptance of Terms
By requesting services, accepting a quote, or engaging AAA Locks Pty Ltd (trading as AAA Locksmiths) to perform work, the customer agrees to these Payment Terms.
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