Our Code of Practice
Our business operates under the strict guidance of the Australian Locksmith Association and the Locksmith Guild of Australia Inc.
Due to our close working nature, our code of practice has been developed uniquely tying our organisations in mind. This Code of Practice provides guidance for our technicians in their pursuit of the craft of locksmithing.
The objectives of the Code are to ensure high professional standards are maintained, that legal requirements are complied with and to enhance the image and reputation of locksmiths and the craft of locksmithing.
- The nature of the profession of locksmithing imposes upon its practitioners an obligation to serve their clients and the community in a manner which accords with the highest moral principles. The practice of the craft of locksmithing must be based on sound engineering knowledge and craftsmanship, together with an ethos, which embraces honesty, a sense of fairness and fidelity to each client's security.
- Locksmiths are expected to practice their craft with dignity, and to at all times avoid any improper or questionable situation or method of work.
- Where required by Commonwealth or State law, locksmiths are to hold current licences and ensure that they and their employees observe the letter and the spirit of laws governing their craft.
- Locksmiths are to keep secure within the craft the special knowledge and skills on which the craft is based in order to protect their clients and the community. This does not remove the obligation to advance the interests of locksmithing by the interchange of general information and experience with their fellow locksmiths.
- Locksmiths must keep confidential any knowledge of their clients' business or operations acquired through the locksmith/client relationship. In particular, any details of security equipment, procedures and practices must be handled strictly on a 'need to know' basis.
- Records of any clients' systems maintained and kept at the locksmith's premises are to be stored in secure conditions, away from public access and view.
- As a general rule, the level of physical and intruder alarm security of client system information held by locksmiths is to be not lower than that provided at the client's installation or premises.
- Technical manuals relating to codes, lock manipulation, safe or automotive opening are to be kept under secure conditions, with access available to authorised persons only.
Restricted Keying Systems
- Procedures for creation of restricted keys must always include the recording of all keys cut for any system, together with the identity of the person(s) receiving the keys. Issue of any restricted key is to be under written receipt, which must include date of issue.
- All keys cut for a restricted system are to be serially numbered, unless the client concerned specifically directs otherwise.
Where restricted key system records are kept by computer or electronic data storage, access to the records is to be controlled by secure passwords.
- Strict records are to be kept of the receipt and issue of all restricted key blanks. These records are to include any spoilt or wrongly cut keys, and details of their disposal. Such records are to be stored separately from the key blanks.
- All restricted key blanks are to be stored in a safe or equivalent secure container.
- When a restricted system is unable to be serviced by the controlling locksmith for any reason (death, sale of business, controlling locksmith ceasing Guild membership etc.) the system must be transferred within 14 days to another authorised locksmith using the Guild transfer form.
- Any monetary consideration for the transfer of restricted systems will be as agreed between the transferor and the transferee. In the case of any disagreement between the parties, the matter is to be determined by the Guild in committee.
- Should it not be possible to transfer a Guild sponsored restricted system as provided for in clause 14 or 15 above, the system will able to be recovered by the Guild for transfer to another approved locksmith as determined by the Guild in committee.
High Security Systems
- All procedures used in the setting up and servicing of high security systems, are to be in accordance with the manufacturer's policy and instructions. All tolerances must meet manufacturer's specifications.
Other Keys that Require Special Procedures
- Certain other keys require special procedures. These include safe keys and any key stamped or marked 'MASTER', 'GMK', or 'MK'. Such keys require identification and authorisation prior to duplication.
- Locksmiths performing a gain entry service in the case of lockouts of premises or vehicle, must obtain positive identification of the person requesting entry and be certain of that person's authority to enter the premises. A photographic ID card such as a driver's licence is a satisfactory form of identification. Where this is not available, other forms of identification must be sought, and the locksmith must be satisfied with the identity of the person requesting entry, before opening the premises or vehicle.
- The locksmith is to inquire into the person's authority for entering the premises or vehicle and request appropriate evidence of that authority.
- In all cases where the locksmith is not satisfied with the identity or authority of the person requesting the service, the locksmith is to suggest that the local police be contacted for verification or attendance. If this suggestion is declined, the locksmith must not open the premises or vehicle.
- In all instances of gain entry service, the Guild's ‘Gain Entry’ form or equivalent must be completed. Completed forms are to be filed and kept for a minimum of three years.
Evictions and Taking Possession
- Locksmiths requested to provide a service in relation to evictions and other cases of taking possession under court or tribunal order, must be satisfied they are acting properly. Where a person requesting the service is other than a court officer, sheriff's officer or police officer, they must sight and record details of the relevant court order. Where the service is requested by a court officer, sheriff's officer or police officer, that officer's name and identification number is to be recorded by the locksmith.
- Where the person requesting the service is an accountant acting in a court appointed role, such as receiver, a solicitor acting for the owner of the premises, or a licenced real estate agent, a written order on that person's firm's letterhead is required.
- Locksmiths are to be familiar with the relevant sections of the Building Code of Australia and other local codes concerned with locks and other door hardware. In particular, those provisions relating to fire and escape doors must be complied with and any possible contraventions advised to the client for determination.
Masterkey System Integrity
- Locksmiths must not attempt to expand existing restricted masterkey systems, unless they are in possession of all relevant codes, otherwise the system must be rekeyed.
Safe Servicing and Opening
- When conducting safe or vault opening or safe servicing in a public area, suitable screening is to be erected to prevent exposure to public viewing.
- Any repairs to safes or vault doors necessary following an opening, are to be performed in such a way as to return the safe to the same level of protection or better, as provided before the opening. Where this is not possible, the client is to be advised and direction sought.
- Whenever possible, safe opening by the locksmith is to be confined, in the first instance, to unlocking of the mechanism. The actual opening of the door should be carried out by the client and the contents removed by the client before any further work is carried out.
- Members shall not engage in false, deceptive or misleading advertising.
- Member websites are to include sufficient details and information to identify the bona fides of the member and should include a Guild membership logo, ABN number, details of any Security Licenses/registrations held by the member in addition to the normal contact information such as telephone contact number, email contact or form etc.
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